Refund policy

Returns and Refunds

Thank you for supporting RachelChinQArt. If you have a concern about your purchase, please contact us at ms.chinart@gmail.com so we can help.

Requesting a Return

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it, unused or unworn, with any original tags, and in its original packaging. A receipt or proof of purchase is required.

Before sending anything back, email us at ms.chinart@gmail.com with your order details. If your return is accepted, we will send you a return shipping label and instructions on where and how to send your package. Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us immediately if an item is damaged, defective, or different from what you ordered so we can evaluate the issue and help make it right. Including your order number and clear photographs will help us review your concern.

Items Not Eligible for Return

Custom products, including commissioned artwork, special orders, and personalized items, are not eligible for return. We also do not accept returns on sale items or gift cards.

Perishable goods, personal care products, hazardous materials, flammable liquids, and gases are not eligible for return. If you are unsure whether your item qualifies, please contact us before requesting a return.

If your purchase arrives damaged, defective, or incorrect, please contact us even if it falls into a non-returnable category so we can review the issue.

Preorders

Preorder items are shipped according to the shipping timeline stated in the individual product listing. Please review the listing before placing your order. For questions about a preorder or its shipping timeline, email ms.chinart@gmail.com.

Exchanges

To exchange an eligible item, request a return first. Once your return is accepted, place a separate order for the item you would like instead.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Your bank or credit card provider may need additional time to process and post the refund.

Planned travel may occasionally delay our review of returns and processing of refunds. If you have questions about the status of your refund, please email ms.chinart@gmail.com. This does not affect any rights you may have under applicable consumer protection laws.

Questions

For questions about preorders, returns, or refunds, email ms.chinart@gmail.com.